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This website is operated by Complete Stoves. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.completestoves.co.uk you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us. 

You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form or make a purchase from our store. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you. 

With regard to each of your visits to our website we may automatically collect information including the following:

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
  • information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. 

We will use this information:

  • to provide you with information and/or services that you request from us
  • to help you get the best from any products you may purchase

Information we automatically collect about you. 

We will use this information:

  • to administer our site including troubleshooting and statistical purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server located near London within the United Kingdom. We use a trusted third party hosting provider (VULTR) to facilitate the running and management of this website. VULTR meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that VULTR process, is kept secure and only processed in the manner we instruct them to. VULTR cannot access, provide, rectify or delete any data that they store on our behalf without permission.

We do not rent, sell or share personal information about you with other people or non-affiliated companies.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Complete Stoves. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

We had such a great service and after care from Complete stoves.
Extremely helpful, knowledgeable along with such friendly advice.
Would definitely recommend.
We purchased a Hunter Allure 7. Fantastic.

Ray
Star Rating

Complete stoves offered the best price on the market for our chosen stove.
Delivery was prompt,but after two weeks one of the fire bricks cracked.
Claire was fantastic and even although fire bricks are considered as consumables, we received two new bricks from the manufacturer.
Great service. Highly recommended.

Norman Jack
Star Rating

Really great experience from start to finish. Easy system to purchase online and they were very helpful. A member of the team gave me a call as I wasn’t sure a large lorry would fit down the narrow roads to my property, so she quickly sorted out a smaller vehicle and kept me in the loop. Stove arrived quickly and well-wrapped, and the delivery man was very helpful in helping us to move it into the property. Overall a brilliant experience (and of course the stove is lovely too, and a very good price). Would highly recommend

Curly
Star Rating

What a lovely company to deal with Clare and Craig were most helpful and informative helping me with my purchase of a wood burning fire. I can highly recommend them.

N fracasso
Star Rating

Very helpful, quick response to my query, and managed to save £150 compared to any other supplier I could find.

Chris Race
Star Rating

Good prices, good delivery overall good experience. Thanks

William
Star Rating

Website easy to use, chose fire I wanted, checkout was smooth. I was contacted the following day to arrange delivery.

Marilyn
Star Rating

Claire phoned and explained our first choice was delayed, was open and honest with the issues, and we sorted out an alternative. Customer service that you don’t see that often these days👍

Mark Rowland
Star Rating

Great service, 2nd wood burner fitted by them no issues, processional.

Janet Bayley
Star Rating

Good price snd great communication. I am really happy with my log burner snd the service, highly recommended

Colin Farrant
Star Rating

Great communication and fast delivery thank you

Laura
Star Rating

Excellent service

Mrs Wells
Star Rating

Very helpful website and good response to phone questions

John Blake
Star Rating

Great choice of stoves, best price and fast, free delivery. So fast, I didn’t know it was being delivered on the day it arrived. All went very well though.

Gordon Sang
Star Rating

Easy to order and delivery was spot on.

Jason
Star Rating

We saw this stove elsewhere at a much more expensive price.
Quick delivery and a huge saving.

Christopher
Star Rating

Exactly what we wanted, great price, couldn’t have been more helpful. Stove was delivered at short notice on the exact date requested. Would certainly recommend.

Martin
Star Rating

Great Service , Friendly staff and very helpfull, Also goods reasonably priced.

Andrew
Star Rating

In January 2022, I ordered a Parkray Consort 15 wood burning stove on behalf of my elderly parents to replace their 43 year old Hunter Midi. Claire and Craig were fantastic with the level of help and support they provided in liaising with Hunter to identify a compatible replacement that would run my parents hot water and central heating. When we decided to buy a wood burner for our house a few months ago, I had absolutely no hesitation in trusting Claire and Craig to best advise and support us with our choice for the purchase of a Parkray Aspect 5. Claire and Craig are two of the friendliest, knowledgable and customer focused people I have dealt with in many many years. I would have no hesitation in recommending Complete Stoves to any of my friends or family. Thanks you guys, you are both a credit to your industry.

Dave Such
Star Rating

Claire was superb! Honest on timescales and priced very competitively. Even the stove turned up early! Thoroughly recommend this company.

Mark Watson
Star Rating

Stove ordered and received within a week. I received very quick, clear and helpful support from Claire to help withe my order. I would happily recommend and buy again from them.

Valentin PASQUET
Star Rating

Amazing work. Highly recommend these guys. Affordable quote and work completed really quickly and to an amazing standard!

PAIGE BELL
Star Rating

Excellent service. First stove had a door catch issue which was very swiftly resolved with another unit.
Excellent communication and a pleasure to do business with.

David Ross
Star Rating

We had excellent service from Complete Stoves. Ed was very thorough with his initial visit and quote. When the stove was installed, Ed and Craig were punctual, efficient and polite. They made a really good job and left the place clean and tidy. We would not hesitate to use Complete Stoves again and would happily recommend then to anyone thinking of getting a stove.

James McTernan
Star Rating

5 star service professional, friendly service from start to finish. I would highly recommend.

Amanda Watkins
Star Rating

What a wonderful company. So friendly and efficient. Not only did our stove get fitted earlier than expected (ready for the cold weather), Craig and Ed were professional and you couldn’t have told they had been there. They cleaned up and the star of the show (log burner) looks positively stunning. Thank you!

Lu Lu
Star Rating

We had a few issues with our stove directly related to the manufacturer – we were totally supported by Complete Stoves, especially Claire, who negotiated with the stove manufacturer to arrive at a satisfactory conclusion. We are very grateful to her and would not hesitate to recommend this company

Pauline O’Connor
Star Rating

We had excellent service from Complete Stoves. Ed was very thorough with his initial visit and quote. When the stove was installed, Ed and Craig were punctual, efficient and polite. They made a really good job and left the place clean and tidy. We would not hesitate to use Complete Stoves again and would happily recommend then to anyone thinking of getting a stove.

James McTernan
Star Rating

I was so lucky to have found Complete Stoves. A family business, providing excellent customer service. I visited Complete Stoves un-announced but nothing was too much trouble for Claire, who went the extra mile in showing me various makes and models and gave good advice. We had a number of exchanges claryfying technical details and my delivery was made within weeks without a hitch. Highly recommended.

Terence Davies
Star Rating

Absolutely fabulous job! Professional, friendly and excellent value for money Providing quality burner with high standard of fitting, leaving the place clean & tidy. Highly recommended

Rebecca Watson
Star Rating

We had a new stove and surround fitted by Ed & Craig and I cannot fault anything about the service. The end result is stunning and expertly done. I can’t recommend enough. Lovely guys, great service and very knowledgeable. Reasonable, fair price paid.

Helen Scobie
Star Rating

This is my Tinderbox Multifuel Burner as supplied amd fitted by Complete Stoves. From selection of the stove to fitting the CO Alarm they did everything. It was a delight to have the stove fitted and even more so when its alight. In for Christmas excellent price and lovely people you could not ask for more

Chris Eveson
Star Rating
Contact

Address: Buffs Farm, Elkington Road, Yelvertoft, Northamptonshire, NN6 6LD

[email protected]

01788 822 268

07801 506240

Company

Business Registration Number: 14976397
VAT Number: GB 451 6528 91
Hetas Registered Installers

© 2025 Complete Stoves. All rights reserved.
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